After living the life of a trust fund kid for about a month, I got a part time seasonal retail job because I'm too lazy to look for real work yet. Here is a verbatim excerpt (poor grammar and odd use of capitals and ampersands included) from my Official Employee Handbook:
G U E S T
How You Create the Experience
Here are some quick ideas on how to create the GUEST experience for each customer:
Greet & Engage the customer: Seek out customers who have not been helped. Smile & Say Hello.
Urgently Assess their Needs: Ask the customer why they visited us. Identify if they need custom service or can be shown to merchandise. Determine how much help they customer needs.
Exceed Expectations: Explain our services fully. Show customers our merchandise and discuss the features and benefits.
Suggestively Close: Assume the customer is going to buy. Offer to take merchandise to the counter. Offer natural add-ons to purchases.
Thank & Invite Back: Sincerely thank customer for visit and business. Encourage the customer to come back and see us again.
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I haven't started the job yet. I want to quit already.